Natural gas - clean and convenient

The owner of the network contract may address our customer support by phone +372 636 2555 or by email klienditugi@gaas.ee for further information on signing the natural gas sales contract. The gas contract must be signed at least 15 days before the start date of the contract and it will be effective from the first day of the following month. The termination of an agreement with the old seller must be notified to the seller at least 15 days in advance, and will be terminated on the last day of the month.

In the case of a new network contract, the gas sales agreement may also enter into force at another time. The gas sales agreement will be valid on the same date as the network agreement.

If there is no remotely operated gas meter in the place of consumption, the gas meter count must be reported as a whole number rounded up, during the course of the last 5 days of each month.
Be sure to include the buyer’s name and address when transmitting the count.

Customers of the AS Gaasivõrk network area can:

• contact our e-service
• send the count via e-mail to naidud@gaas.ee
• or report the count by phone at 6600009 or 17880

Customers from other network companies will need to report their count to the network operator of their area.

Before concluding a contract, check with the standard terms and conditions for the sale of natural gas. The standard terms are an integral part of your contract.

The customer receives one summary bill for all services and places of consumption, which will provide additional benefits. If the customer wishes to receive separate invoices for different services or consumption places, then the additional discount is not valid.

Eesti Gaas will display the all ordered energy services on one invoice to get an overview and to simplify payment.

This means that, in addition to electricity and gas, we are mediating network services for the network companies Elektrilevi AS and AS Gaasivõrk. Thanks to this, the customer receives only one invoice, saving both time and transfer fees.